PRIVACY AND CONDITIONS
Information that is collected
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of collected information
Our website uses the information in order to provide the best possible service, particularly to keep track of users, of orders where applicable, and to improve our products and services. It is possible that emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with benefits, these emails will be sent to the address that you provide and may be canceled anytime.
TWEEKS is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer. By accepting this file, the cookie is created and then serves to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.
Links to Third Parties
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill out a form, such as the user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertisement you can cancel it at any time.
This company will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order.
TWEEKS Terms and Conditions
1. Identification of the owner and general information
TWEEKS is the trade name of TWEEKS,. These Terms and Conditions regulate access and use of the website https://tweekssunglasses.com (hereinafter, the "Website") owned by Albert Vilajosana, with NIF: 47915328A with registered office at c / Roger de flor 262, 08025, Barcelona, as well as the services and products offered by TWEEKS on its website.
TWEEKS offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications on the website, the user accepts these Terms and Conditions.
For access to the website, users will not be required to register. However, to be able to contract any of the services offered by TWEEKS, the User registration and acceptance of these conditions will be required before formalizing the payment.
Through the website, TWEEKS offers users sunglasses and other TWEEKS brand products.
These TWEEKS Terms and Conditions described below define the rights and obligations of TWEEKS and Users within the framework of the website. These are the only Terms and Conditions applicable to the use of the website (notwithstanding the fact that for certain services there may be particular conditions) and the contracting of orders through the website and replace any other conditions, except by prior agreement and in writing between TWEEKS and the User.
2. User Data
Access and consultation of the catalog of Products published on the Website www.tweekssunglasses.com is free and free, and users do not have to register.
In order to purchase the products offered through the Website, the User will need to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to their computer and their access codes to avoid possible unauthorized uses.
In the event that the User has reason to believe that their data has been disclosed to a third party, or if they have been used in an unauthorized manner, or are likely to be so, they should immediately notify TWEEKS of this situation.
The User must verify that their data is correct and complete and inform TWEEKS when there is any variation and / or modification in the information that they have provided in the purchase process.
3. Orders and conditions of sale
The services and products offered through the TWEEKS Website are intended for the purchase by the Users of sunglasses and other products of the TWEEKS brand.
In order to contract a TWEEKS order, the User must be over 18 years of age.
From the Website http://www.tweekssunglasses.com, TWEEKS will send orders to Spain. Unless specifically provided otherwise, the Products purchased will, by default, be sent to the physical address that the User indicates to TWEEKS in the registration form, except due to force majeure. However, the User may modify the delivery data during the purchase procedure to indicate a new address (in the event that they already have one associated with their account). As a general rule, and provided that the User has made the full payment and it has been received by TWEEKS, the Products purchased will be shipped without justified delay and in any case within a maximum period of thirty (30) days from the date on that the order is formalized.
To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and which will be necessary to manage their purchase order.
4. Price, payment method and discount codes
Once the form data has been completed, the User must proceed to pay the order through the payment methods specified on the Website.
After the payment is made, the User will receive an order confirmation email, which will include a summary of the items purchased, the requested shipping method and the destination address.
If at the time of payment an incident occurs that prevents payment, the User will receive an automatic payment error message and their order will not be processed until the payment process has been successfully completed.
All the prices shown are final prices, being expressly included the Value Added Tax (VAT), notwithstanding that the user will have at all times information broken down of the price of the product.
TWEEKS may periodically offer discount codes to its Users. Said discounts may only be applied in accordance with the instructions specified by TWEEKS regarding each code, and in any case, Users may only use a single code per order.
5. Information on TWEEKS products and services
The data included in the website in each description of the products and services, in its photographs, graphic representations as well as trade names, brands or distinctive signs of any kind, have a merely informative function. Therefore, TWEEKS declines any responsibility for the appearance of errors in said information, although it undertakes to take all possible measures to correct said errors or omissions as soon as possible after being informed of them.
6. Returns and right of withdrawal
The data included in the website in each description of the products and services, in its photographs, graphic or iconographic representations or videos as well as trade names, brands or distinctive signs of any kind, have a merely informative function. Therefore, TWEEKS declines any responsibility for the appearance of errors in said information, although it undertakes to take all possible measures to correct said errors or omissions as soon as possible after being informed of them.
In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the totality of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.
However, the User must bear the direct cost of returning to TWEEKS, whether they return the order in full or decide to return only some of the products in the order.
To formalize the return, you must contact TWEEKS at the address firstname.lastname@example.org, by sending the completed withdrawal form that accompanies these Terms and Conditions as ANNEX 1. Upon receipt of said communication, TWEEKS will indicate how to proceed with the return .
The product must be unused and with all its labels, packaging and, where appropriate, documentation and original accessory elements that came with it. If the User does not proceed in this way or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that TWEEKS may refuse to return it.
Once TWEEKS receives the order and verifies that it is in good condition, TWEEKS will proceed to return the total amounts paid by the User.
If the User decides to return the order in full, TWEEKS will return to the User all the amounts that the user would have paid (including shipping costs).
If the User only wishes to return one or some of the products that were part of the order, TWEEKS will not be able to refund the shipping costs that the User has paid for the entire order.
TWEEKS informs the Users that the term of the return of the amounts paid will depend on the payment method that the User would have used when buying the product:
-If the User has made the payment by credit / debit card, TWEEKS will return the amount paid within 14 calendar days from when the User decided to terminate the contract.
-If the User has made the payment through PAYPAL, TWEEKS will return the amount paid within 24-48 business hours from when the User decided to terminate the contract.
In any case, TWEEKS will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of his decision to withdraw from the contract.
7. Product Exchange Policy
TWEEKS does not admit the change between a product purchased by the User for another product that is offered on the Website.
In the event that the User wants to make the change in a product, he must exercise his right of withdrawal over it in accordance with the provisions of clause 6.1 and subsequently buy the new product he wishes.
8. Obligations of Tweeks
TWEEKS will be required to:
a) Prepare a catalog of Products and include it on the Website.
b) Make the Web Platform available for contracting Products to the User.
c) Provide the Customer Service in accordance with the provisions of these Conditions.
d) Maintain and guarantee secrecy in communications, within the technical limitations applicable to TWEEKS, unless required by the competent judicial or administrative authority, in accordance with the provisions of current regulations, in which case, it reserves the right to provide the information required by them without prior notice to the User.
9. Obligations of the User
The User will be obliged to:
a) Immediately communicate to TWEEKS any change that occurs in the data previously provided by you.
b) The User will be solely responsible for the use of the Web Platform in accordance with current legislation and with these General Conditions. The User guarantees to be legally qualified to comply with the provisions of these General Conditions.
c) Accept that TWEEKS will not be responsible for losses or damages, including lost profits, that the User had to bear for failures or falls in telecommunications structures that are the responsibility of TWEEKS.
d) Authorize TWEEKS to collect and process your personal data in accordance with the provisions of Clause "Personal Data".
e) The User declares that he is free of contractual obligations to third parties that may prevent or limit the contracting of Products and / or Services and be up to date in the payment and declaration of his taxes.
10. Customer Service
TWEEKS, as the person in charge of the Web Platform and in charge of the marketing and sale of the Products offered through it, puts at your disposal a Customer Service, available at the following hours: 9:00 a.m. to 6:00 p.m. Monday to Friday, in which all your queries, complaints and suggestions raised in relation to the purchase of Products through the Web Platform will be answered. Specifically, the contact routes made available to you are as follows:
Contact form: www.tweekssunglasses.com/pages/contacto
* The answers to your questions will be answered by TWEEKS from 9:00 a.m. to 6:00 p.m. on business days.
TWEEKS undertakes to respond to requests received in the shortest possible time, and in any case within the legally established deadlines.
11. Use of the Website
The use of the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind, is not allowed.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that implies a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is otherwise insulting or reprehensible to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of inconvenience or inconvenience unnecessary.
The User agrees to make lawful, diligent, honest and correct use of whatever information or content is accessed either through the Website or third party websites that are accessed through the links on the Website, and all under the principles of good faith and with respect at all times to current legislation and these Terms and Conditions.
Likewise, the User undertakes not to maliciously or intentionally cause damage or prejudice that may impair, alter the Website itself as well as not introduce or spread computer viruses that may cause unauthorized alterations to the content or systems that make up the Website.
TWEEKS reserves the right to deny access to the Website or even cancel orders to Users who misuse the content and / or breach any of the conditions that appear in this document.
12. Intellectual or Industrial Property Rights
The intellectual property rights of the page www.tweekssunglasses.com, its source code, design, navigation structures and the different elements contained therein are owned by TWEEKS, who is responsible for the exclusive exercise of their exploitation rights in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
TWEEKS informs that it does not grant any license or express or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. The total or partial reproduction of the contents of the Website is prohibited, not even through a hyperlink, without the express written consent of TWEEKS. The unauthorized use of these contents will give rise to the legally established responsibilities.
In no case will it be understood that the access, navigation and use of the Web Platform by the user or the use, acquisition and / or contracting of products or services offered through it implies resignation, transmission, license or total or partial transfer of said rights by TWEEKS. The User has a right to use the contents and / or services of the web platform within a strictly domestic environment and solely for the purpose of enjoying the benefits of the service in accordance with these Terms and Conditions.
If the User is aware of the existence of any content that is illegal, illegal, contrary to the laws or that could suppose an infringement of intellectual and / or industrial property rights, they must immediately notify TWEEKS through the email address contact @ tweekssunglasses.com so that it can proceed to adopt the appropriate measures.
The hyperlinks contained on the website may lead to third-party web pages. TWEEKS assumes no responsibility for the content, information or services that may appear on these sites, which will be understood to be offered exclusively for informational purposes by TWEEKS, and which in no case imply any relationship, acceptance or endorsement between TWEEKS and the persons or entities. owners of such content or owners of the sites where they are located.
If users have effective knowledge that the activities carried out through these third-party websites are illegal or contravene morality and / or public order, they must immediately notify TWEEKS in order to proceed unilaterally to disable the access link to them, action to be carried out in the shortest possible time. In any case, the establishment of any type of hyperlink from the web platform to another external website is for informational purposes only and in no case does it imply a suggestion, invitation or recommendation about them. Likewise, it does not imply that there is any type of relationship, collaboration or dependency between TWEEKS and the person in charge of said external web page.
14. Personal data
15. Partial nullity
In the event that any Clause of these Terms and Conditions is declared null, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
All communications between TWEEKS and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
19. Applicable law and jurisdiction
These Terms and Conditions are subject to Spanish law. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Tribunals of the User's place of residence.
Also, pursuant to the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, regarding the resolution of online consumer disputes, TWEEKS informs you that, in In the event of a controversy, the User resident in the European Union may go to the “Online Platform for Conflict Resolution” that the European Commission has developed, in order to try to resolve out of court any dispute arising from the provision of services by TWEEKS.
To access the “Online Platform for Conflict Resolution” you can do it through the following link: http://ec.europa.eu/consumers/odr/
In any case, TWEEKS states to the User that it has a Claim Sheet through which you can make any complaint or claim in relation to the services provided by TWEEKS.
Model withdrawal form
(you only have to fill in and send this form if you want to withdraw from the contract)
I hereby inform you that I withdraw from my sunglasses purchase contract:
- Order on / received on [insert date of receipt of order]
- [Name of consumer and user]
- [Address of the consumer and user]
Signature of the consumer and user (only if this form is presented on paper)